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| • | Customers
have to provide warranty cards together with proof of purchase / delivery notes
from HP resellers when return the products to HP Customer Care Service Centers
or Authorized Collection Points, or as requested by HP hotline customer service
representatives. | | | |
| • | Backup data for all pc products
(such as desktop, notebook, etc) & handheld products (such as calculator, palmtop,
etc) before bringing-in for repair or having on-site repair. HP is not liable
to any consequential damages caused by data loss during inspection and/or repair
process | | |
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Want
to get on-site hardware repair services for HP Pavilion PC? |
|
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| Please call the hotline below to place your service
order: | | | |
| Phone: | 2802-4098 | | | |
| Hours of operation: | Monday
to Friday, 9:00 am to 6:00 pm
Saturday, 9:00 am to 1:00 pm (excluding
Sunday & public holidays) | | | |
Want
to get on-site hardware repair services for other HP products? |
|
|
| Please call the hotline below to place your service
order: | | | |
| Phone: | 3559-7000 | | | |
| Hours of operation: | Monday
to Friday, 8:30 am to 5:30 pm (excluding Saturday, Sunday & public
holidays) | | | |
| Please click here
to check products having on-site support services. If you do not find your products
listed, please call the phone number above for further details. | |
| |
Want
to bring in your HP products to our Customer Care Service Center or Authorized
Collection Points for repair? | |
|
| Please click here
for the locations of Customer Care Service Center & Authorized Collection
Points, & their office hours. | | | |
| Please click here
to check products having return-to-HP bench support services. If you do not find
your products listed, please contact our hotline at 3559-7000 for further details. |
| | |
Want
to arrange pickup service of your HP products to our Customer Care Service Center
for repair? | |
|
| Please call the hotline below to place your service order |
| | | | Phone: | 3559-7000 |
| | | | Hours of operation: | Monday to
Friday, 8:30 am to 5:30 pm (excluding Saturday, Sunday & public holidays)
| | | | Please
click here to check products
having pickup services. If you do not find your products listed, please call the
phone number above for further details. | | | |
| HP
Authorized Collection Points | |
|
(for return-to-bench warranty HP printers
& return-to-bench warranty & out-of-warranty Compaq products) TST
HP Customer Care Service Center
Room 634, 6/F., Star House, 3 Salisbury
Road, TST., Kowloon
(TST MTR stations "Star Ferry" exit)
Office
Hours :
Monday - Friday, 10:00 am to 7:00 pm
Saturday, 10:00 am
to 4:00 pm
(excluding Sunday & public holidays)
Macau HP Customer Care Service Center (with effect from May 2, 2008)
Flat G, 15/Floor, Macau Square, No. 87 Avenida Doutor Mario Soares, Macau
Office
Hours :
Monday - Friday, 9:00 am to 6:00 pm
(excluding Saturday,Sunday & public holidays)
| | | |
| Remark: | | For Compaq projector,
monitor & storage product series, please send to HP Customer Care Service
Center located at Taikoo Shing. | | | | |
| For other countries and regions, contact your
HP
Customer Care Center. | | | | |
| Note: | | Information provided above is for reference
only and may be revised without prior notice. Please contact our hotline at 3559-7000
for our latest information. It is HP sole decision whether to offer the above
mentioned services to customers or not. | | | | |
For customer located in Macau, please contact
your account executive or Hong Kong Customer Care Service Center for more information. Service
Center at Admiralty has ceased to operate. | | | |
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